Workflow 360 is a cloud-based service department efficiency platform for dealerships that integrates with existing Dealership Management Systems. It serves the service department and connects service technicians, parts, sales teams, and customers through a single platform. The software provides real-time reporting on billable hours, customer wait times, and parts status via SMS messaging and live status updates. It streamlines internal and external communication to reduce bottlenecks and delays. Dealerships report a 99% retention rate and technicians typically see 15–27% earnings increases with faster workflows and more billable hours.