Urgently is an AI-powered platform for roadside assistance management serving dealerships, insurance companies, fleet operators, rental car services, and collision repair centers. For dealerships, it handles service creation, real-time roadside requests, tow progress tracking, and fleet management through digital channels. The platform provides technicians a mobile app for service acceptance and status updates. Customers receive real-time tracking via text with technician location and arrival time. Features include AI-driven anomaly detection for job performance, intelligent routing, proactive notifications, and dashboards monitoring response times, completion rates, and customer satisfaction metrics.