Trela360 serves dealership departments with real-time customer feedback and follow-up capabilities. DCS Live provides immediate customer exit interviews to department heads. CRS Follow-Up delivers automated text and email follow-ups based on customer feedback. The Reputation module enables dealers to manage customer reviews and respond directly. The system includes AI-powered response capabilities to increase dealer efficiency. Trela360 integrates with major DMS providers and is used by large dealer groups. Stated benefits include improved KPI/CSI scores, increased customer retention, reduced operational expenses, and improved SEO.