SmartLane is a service department check-in and write-up solution from Affinitiv that streamlines service operations. It enables technicians to greet customers in the lane, identify pre-existing vehicle conditions through photo and video annotation, review factory maintenance plans, and recommend additional services for approval. The system integrates with Affinitiv Book and MPI tools, allowing appointment data to roll into repair orders. According to the website, it has generated a three percent lift in tire rotation upsells on average.