Quality Assurance QAeCRM serves dealership sales and service departments. It provides customer retention and business intelligence solutions including CSI telephone follow-up calls, loyalty rewards programs, service maintenance reminders, direct mail and email marketing campaigns, and outbound BDC appointment scheduling. The platform offers data-driven capabilities to increase customer retention, service traffic, and CSI scores. According to the vendor, customers using the loyalty rewards program average $400 per repair order compared to the industry average of $200.