Numa is an AI communication platform for automotive dealerships. It serves service departments, sales, and customer service through multiple AI tools. The Smart Inbox uses Voice AI and AI Agents to handle customer communications, including incoming calls and messages. Opportunities uses AI to convert cold messages into service appointments. HeatCase analyzes call and text sentiment to identify upset customers in real time. LiveCSI provides real-time customer satisfaction tracking. Operator functions as an AI receptionist for the main dealership line. The platform integrates with existing dealership systems.