Customer Research, Inc. provides dealerships with customer satisfaction index programs, reputation management, marketing services, and business development center contact center operations. The CSI programs deliver customer feedback and management tools to retain customers and generate referrals. Reputation management uses SureCritic to enhance online reputation and increase social sharing. CRI operates an in-house full-service contact center that drives customers to dealerships through multi-channel communication. The company has served automotive clients since 1967 and offers services including customer data analysis and conquest marketing.