Advanced CRM Solutions provides AI-powered workflow automation for dealership sales, business development center (BDC), and marketing departments. The solution layers three AI tools onto existing CRM systems including VinSolutions, DealerSocket, Elead, and HubSpot to extend BDC follow-up to 90 days, reactivate dormant databases through segmented campaigns, and provide reporting dashboards. Implementation occurs within 30 days and includes CRM audits, team training, and ongoing monthly optimization. The vendor explicitly describes AI involvement in lead follow-up automation, database reactivation campaigns, and insight dashboards.

DealerMine CRM by Quorum serves dealership service, sales, and business development center departments. The platform includes Service CRM, Sales CRM, Service Marketing, and BDC Solutions. MORI is an AI voice agent that answers calls, engages customers in conversation, and books service appointments automatically. The software provides a 360-degree customer view across service, sales, and dealership interactions. DealerMine offers training, implementation, and customer success support tailored to dealership operations.

DealerPeak CRM serves sales, marketing, and business development center teams across dealership groups and single locations. The platform manages customers, leads, inventory, and communications through features including deal desking, trade appraisals, credit pulls, and equity mining. It offers mobile access, omni-channel messaging, call management with recording, DMS and F&I integration, real-time reporting, and an open API for custom applications. The system provides enterprise-wide visibility across multiple dealerships with single-login access and customizable workflows.

DealersGear CRM serves sales, business development, and management departments. It provides engagement tracking, manager tasking, data exporting, email marketing, advanced reporting, and machine learning capabilities. The platform includes an inventory management tool for adding, removing, and pricing vehicles, plus a Craigslist posting tool enabling bulk vehicle listings across multiple areas. A mobile app allows remote access. The CRM integrates a marketing dashboard consolidating Google Analytics, Google My Business, and Facebook reporting data. DealersGear also offers BDC training to improve dealership response times and conversions.

DealerSocket CRM serves sales, marketing, service, and senior leadership departments at car dealerships. The software centralizes customer management and data across sales, service, desking, communication, data mining, and digital retail functions in one platform. It provides real-time analytics, customizable reports, mobile access, and automated marketing capabilities. The system integrates with OEM and industry platforms and uses Microsoft's business intelligence engine for analytics. Benefits stated include increased sales accountability, improved closing rates, and streamlined lead management processes.

Momentum CRM is a cloud-based dealership software serving sales, service, and finance departments. The Sales CRM module manages sales operations. Service Drive handles service operations management. The FI module addresses automotive finance and insurance processes. AI Refine provides communication tools. The platform integrates with OEM programs and industry tools. Customer support is US-based. The software is designed specifically for automotive dealerships. They've announced a strategic partnership with Cognition.ai that provides a single, real-time view of the entire business across CRM, DMS, financial, and marketing data for CDK and Dealertrack users.

Quality Assurance QAeCRM serves dealership sales and service departments. It provides customer retention and business intelligence solutions including CSI telephone follow-up calls, loyalty rewards programs, service maintenance reminders, direct mail and email marketing campaigns, and outbound BDC appointment scheduling. The platform offers data-driven capabilities to increase customer retention, service traffic, and CSI scores. According to the vendor, customers using the loyalty rewards program average $400 per repair order compared to the industry average of $200.

Selly Automotive CRM serves independent dealership sales departments. The platform centralizes emails, texts, and calls in a single interface for organized customer interactions. It uses AI to personalize customer engagements, automate tasks, and streamline follow-ups. The solution includes deal prioritization and lead management features to identify high-value opportunities. Text marketing functionality enables SMS campaigns for customer outreach. The platform integrates with 100+ external systems.

SimpSocial GoCRM serves sales and service departments at franchised and independent dealerships. The platform includes a power dialer for rapid lead contact, BDC campaign workflows for SMS, email, and voice follow-ups, broadcast messaging for mass communications, and Facebook/Instagram lead generation tied to live inventory. Sarah AI, an artificial intelligence assistant, handles lead follow-up, appointment scheduling, and customer re-engagement 24/7. The system integrates with major DMS platforms and includes DMS equity mining to identify repeat-buy opportunities.

TheCRM is a customer relationship management system built for RV and auto dealerships. The solution serves the sales department by automating customer interactions, logging customer interests, and providing 24/7 support across text, email, and phone channels. The system uses machine learning and generative AI to streamline workflows and reduce administrative work for sales teams, enabling them to focus on performance and sales activities.

Traffic 360 CRM serves dealership sales, BDC, and management departments. The cloud-based system includes DMS and third-party integrations, desking, email, texting, reporting, followup automation, mobile apps, document management, and employee task tracking. Desking calculates deal figures based on service costs and finance office requirements. Employee management features provide task lists, calendars, and customer communication views. Data management uses Microsoft Azure for storage and analysis. A mobile app enables UPs, texting, email replies, lead assignment, and inventory viewing. The system includes training and contract-free pricing.

VinSolutions is a customer relationship management system for automotive dealerships. It serves sales and management departments by connecting dealerships with customers through customizable processes and integrations. The platform includes CRM tools, desking software for deal management, predictive insights using AI to identify ready-to-buy shoppers, an automotive marketing platform, and a virtual sales assistant powered by AI. According to the vendor, it helps dealerships identify opportunities and increase vehicle sales volume.

Walcu is a CRM and digital sales and marketing solution for automotive dealerships. It serves sales, marketing, and management departments. The platform centralizes lead management for new vehicle, used vehicle, and appraisal leads, consolidating emails, WhatsApp, SMS, and calls in customer files. It includes marketing automation capabilities, task automation, omnichannel communication, custom dashboards and KPIs, call center software with real-time call monitoring, and automatic communication registration. The solution aims to increase productivity and automate dealership processes.

A2Z Sync is a dealership platform serving sales, F&I, and management departments. It centralizes desking, F&I menu, digital signatures, and pricing across online and in-store operations. The platform connects online shoppers to dealership systems while ensuring identical pricing and payments between digital and physical showrooms. Sales leaders access a dealer dashboard showing deal stages and sales pipeline visibility. The solution integrates with DMS, CRM, and MarketScan for OEM incentives, automating data entry and deal documentation.

AccuTrade serves dealership acquisition and sales departments by providing vehicle appraisals using real-time market data and OBD-II diagnostic scans. The software generates instant offers within minutes, determines retail or wholesale exit decisions, and integrates with service drive processes to source inventory. It connects with over 100 dealership systems including DMS, IMS, CRM, and website platforms. AccuTrade also integrates with Cars.com marketplace and Dealer Inspire's online appraisal tools, enabling consistent appraisals across online and in-store experiences.

Activator Dealer Solutions provides a Customer Data Platform serving sales, service, and used vehicle acquisition departments. The platform gathers first-party and third-party data to create unified customer profiles and includes a data management layer for deduplication and data quality. It delivers multichannel marketing campaigns via email, SMS, direct mail, and digital advertising for equity marketing, sales, lease, service, lost-soul, and conquest use cases. The system integrates with Salesforce and provides reporting and analytics capabilities.

ActivEngage provides live chat messaging software for automotive dealerships, serving sales and BDC departments. The platform enables real-time conversations across SMS, social, and chat channels to engage shoppers, qualify leads, and book appointments. ActivEngage offers three service models: messaging software for dealer-managed conversations, managed messaging with company experts handling communications 24/7, and co-managed messaging for overflow support. The website emphasizes human-powered conversations rather than AI-driven automation.

Advent Resources provides Advent Advantage, a sales system for dealership sales and finance departments. The platform handles the full sales process from deal structuring to delivery in a single digital system. It enables quote, structure, and deal closing with real-time funding, e-contracting, and e-signing capabilities. The system ensures consistent pricing calculations across all transaction steps and integrates with existing DMS, CRM, and retailing tools. Advent claims the system reduces deal times by 50 percent compared to traditional systems and maintains built-in compliance with FTC pricing transparency regulations.

Agility Credit provides a Compliance Enforcement Platform serving lenders, dealers, and financial institutions. The system automates compliance monitoring across credit workflows through red flag detection, OFAC screening, and adverse action notice delivery. It enforces company policies via hard stops and required documentation, tracks stipulation requests, and maintains audit logs for up to 10 years. Features include identity verification, fraud controls, and automated consumer notifications. The platform integrates with dealer management systems, loan origination systems, and CRM tools, supporting FCRA, GLBA, and Red Flags Rule compliance with SOC 2 certification and AES-256 encryption.

AMQconnect provides customer engagement software for the automotive industry designed to serve dealership sales departments. The platform displays vehicle details including make, model, options, and pricing through a Monroney display feature. It shows inventory availability and allows customers to configure vehicles with preferred options and colors. The system displays current vehicle specials at national, regional, or store-specific levels. AMQconnect works with Mercedes-Benz and includes a F&I Pedestal Pod component for customer experience enhancement.

AutoEngage serves dealership service departments. LISA, a Linguistic Intelligence Service Assistant, conducts outbound text message conversations to set service maintenance appointments, reads and writes appointments to dealership management systems in real time, and engages customers on recalls, telematics, declined services, and state inspections. The system uses natural language understanding to interpret customer responses and maintain ongoing relationships. Stated benefits include increased service appointments, customer retention, and revenue generation.

Autograph Analytics provides an AI-powered analytics and reporting platform for automotive dealership marketing departments. The platform consolidates data from GA4, Google Ads, Meta Ads, CRM, DMS, inventory, and sales systems into unified dashboards. It includes AiDA, an AI analyst that explains performance results, identifies anomalies, and recommends actions. The platform serves over 300 dealerships and dealer groups, reducing reporting time by 90 percent and eliminating manual spreadsheets and multiple logins.

automotiveMastermind serves sales, service, and marketing departments at dealerships. The platform provides AI-driven insights through Behavior Prediction Score technology to rank prospects by purchase likelihood. It offers predictive direct and email marketing personalized at household level, service-to-sales conversion tools, and customer loyalty programs. The solution includes Fritz, an AI sales consultant that generates personalized messages using consumer and market data. Dealers receive dedicated support from Dealer Relations Managers who conduct training on 30-45 day cycles.

AutoPoint is dealership and service center software serving franchise dealers, independent dealers, motorcycle dealers, RV dealers, and OEMs. It provides marketing, service, mobility and logistics, and titling solutions. The marketing module enables data-driven targeted communications and email campaigns. The service module covers appointments, inspections, and payments integrated with DMS systems. Titling handles electronic documentation and nationwide coverage. Mobility and logistics offers transportation between locations. The platform connects vehicle lifecycle management to promote customer retention.

autoVHC Electronic Vehicle Health Check increases dealerships’ sales opportunities and drives productivity.
Walk-around vehicle inspection to enhance your workflow, gain efficiency between departments, and use photo and video tools to strengthen your sales process.
Accelerate Customer Approval for Service Work by sending photos and videos to customers with online customer authorization. Use email or SMS to notify customers of the work required to complete a repair and get immediate approval.
Increase Customer Pay by ensuring a consistent inspection process for every customer through more efficient work identification, documentation, and presentation, resulting in upsell and follow-up communication opportunities. autoVHC improves efficiency through real-time process monitoring, enabling easy identification of sold and unsold work.
Two-Way SMS Chat lets you communicate with your customers without paying for an expensive third-party solution. Chats are archived to support a transparent quality assurance process.
Reporting allows you to drill down by service advisor, technician, parts group, and more. Use this information to develop best practices.

BDC United provides centralized business development center services to dealerships. The company offers internet sales appointment setting from customer inquiries, data mining to identify out-of-market customers through database campaigns, and service drive-to-sales outreach targeting customers who have owned vehicles for two years or more. BDC United reports a 67% average set rate and 64% average show rate. The service operates under a performance-based model where dealers pay only if sales targets are met.

Better Car People provides software solutions for dealership sales, service, and training departments. The sales engine includes a managed BDC service, AI-powered lead response and chat, and campaign tools. The service engine offers a managed service BDC, AI voice assistant for appointment scheduling, and connected car alert automation. Training offerings include workshops, onsite coaching, and performance assessments. Products incorporate AI technology alongside human agents for customer engagement across phone, text, email, and chat channels.

BizzyCar serves dealership service departments through multiple AI-powered products. Recall Outreach automatically identifies open recalls from dealer management systems, contacts customers via SMS, and books service appointments. Recall Scout scans upcoming appointments for missed recalls and adds them to visits. Service Engine converts service milestones into booked appointments. Mobile Service manages mobile repair operations including scheduling, dispatch, tracking, and documentation. The platform integrates with DMS and CRM systems. BizzyCar states it has generated over $300 million in revenue for dealer partners and serves more than 3,000 dealerships.

Bowtie Solutions provides a service business development center (BDC) solution for automotive dealerships, independent repair facilities, and RV dealerships. The company offers overflow inbound call management, complete inbound call management, custom outbound campaigns, and turnkey service BDC operations. Bowtie's services handle phone coverage and appointment scheduling integrated with dealership management systems, allowing in-house teams to focus on sales and service. The company describes its approach as using AI-Actual Individuals to manage calls and customer engagement.

c4Analytics provides retail CRM solutions serving in-store, e-commerce, direct-mail, in-home, and call center departments. The platform uses a proprietary recommendation algorithm to enable cross-channel customer centricity, allowing retailers to deliver personalized customer attention across preferred channels. c4Score measures a retail business's ability to provide personalized attention and drive results without discounting. The company states typical sales improvements range from 21% to 140% across channels.

CallTrackingMetrics provides conversation analytics software serving sales and marketing departments. It tracks calls, chats, forms, and texts to attribute them to specific campaigns and ads. The platform offers call routing, lead management, and workflow automation features. It includes AI-powered conversation intelligence tools like AskAI for analyzing call recordings and transcriptions. The software integrates with Google Ads, Google Analytics, HubSpot, and Salesforce. It serves agencies, home services, healthcare, eCommerce, legal, finance, and franchise businesses.

Captivated is a text messaging and communication platform serving multiple dealership departments. It enables real-time customer conversations routed to appropriate staff, with features including appointment scheduling, payment collection via text, document sending, and internal team collaboration. Sales teams use it for prospect management and follow-ups; accounting manages invoices and payments; customer support handles unified conversation history; technicians schedule appointments and send field updates; marketing creates targeted SMS campaigns. The platform integrates with CRMs, websites, and other business tools. Live customer support is provided.

Car People Marketing serves dealership service departments with three products. Service Advertising helps attract new customers and retain existing ones. Automatic Rewards rewards existing customers to encourage repeat service visits. PrePaid Maintenance offers customized dealer-owned prepaid maintenance plans for service, sales, or finance departments. The company provides marketing expertise focused on service department profitability and customer retention strategies.

Own the Phone. Own the Market.
Every Call, Every Text, Everywhere.
Your dealership’s comprehensive solution for automotive call tracking, superior phone traffic management, and AI-fueled call insights.

CarAi is an AI solution for dealerships that handles inbound calls and text messages to book service and sales appointments. It serves the service, sales, and business development departments. The system answers customer calls simultaneously, collects information, integrates with CRM and DMS platforms, provides real-time transcriptions, and transfers calls to staff when needed. CarAi is explicitly described as AI technology built to respond instantly to leads, handle multilingual conversations, and access customer history from dealership systems.

CarGenius serves automotive dealership sales and marketing departments. It connects AI agents like ChatGPT and Claude directly to dealership real-time inventory, pricing, and tools. The solution includes two components: ownership of agentic channels that direct AI recommendations to dealership VDPs and showrooms, and an AI-native website experience with natural language conversations. Dealerships control what information AI agents receive, including live inventory, trade-in calculators, finance pre-approval tools, and reputation data. The platform uses AI to understand customer questions about vehicles, pricing, incentives, and financing.

CarNow is a dealer retail platform serving sales departments. It includes Chat & Messaging for engaging leads across channels, Digital Retail for converting browsers to buyers by displaying pricing and trade-in values, Showroom Dealmaker for closing deals, and Conversion+ for independent dealers. Digital Retail features chat integration, F&I options, and payment-based inventory search. The platform generates leads through personalized engagement and helps customers move through the sales process. No AI is explicitly mentioned on the website.

CloudOne provides contact center services and digital marketing solutions for dealerships. Services include Conquest Email Marketing for new customer acquisition, CreditYES for credit-challenged buyers, Outsourced Business Development Center (BDC) with round-the-clock live agents, KBB Instant Cash Offer appointment setting, Ownerbase Vehicle Buyback programs, and Service & Recall appointment scheduling. The platform offers call tracking, recording, advanced call analysis, AI-powered performance analytics, attribution reporting, quality assurance, and DMS integrations with multiple dealer management systems.

Coast Technology's STEALTH platform serves dealership marketing and sales departments. It identifies anonymous website visitors, builds unified customer profiles using a 650 billion-record consumer database, and segments audiences by intent and lifecycle stage. The platform includes a customer data platform, website builder, inventory management, and demand-side platform for advertising across connected TV, display, and other channels. STEALTH uses AI to automate campaigns, track attribution from digital engagement to sales, and provide real-time performance reporting. The company offers tiered ad packages starting at $1,125.

Comvoy.Marketplace is an online platform operated by Work Truck Solutions that connects commercial vehicle buyers with a network of over 1200 dealerships across the United States. The marketplace enables customers to search and browse new and used commercial trucks, vans, and work vehicles by body type, brand, vocation, and model. It serves individual contractors, small to medium-sized businesses, and fleet management companies seeking to purchase commercial vehicles.

Conquest is Affinitiv's prospect marketing solution for dealership sales departments. It identifies and engages active prospects and in-market buyers using a database of over 220 million opted-in contacts based on online activity. The tool automatically delivers personalized communications through email, mail, social media, and display ads to increase response rates and convert prospects into customers. Users access tracking reports measuring key performance indicators and return on investment metrics.

COOPABLE serves dealership marketing departments by managing cooperative advertising funds from manufacturers. The service assesses available co-op dollars, creates spending plans, submits pre-approvals and claims with supporting documentation, and provides monthly reporting. COOPABLE identifies unclaimed co-op funds across marketing, service tools, CRM, and video production expenses. The process involves three steps: pre-approval submission, claim submission after ads run, and monthly reporting. The company manages $3.6 billion in co-op annually across 3,150 dealership locations.

FordDirect's Customer Engagement solution serves sales and marketing departments. It includes CRM tools that streamline lead management, personalize communication, and automate marketing. Engagement analysis tools track and measure customer interactions, responsiveness, and follow-ups. The solution helps dealerships build strong customer relationships and encourage repeat business. No AI is explicitly mentioned on the website.

Dealer Funnel serves sales and service departments through AI agents that respond to texts, calls, chats, and emails 24/7. The platform consolidates customer communications and manages leads. It deploys AI agents to respond instantly to customer inquiries, allowing dealership staff to focus on leads requiring human contact.

Dealer Synergy provides training, consulting, and accountability services for dealership departments including showroom sales, internet sales, phone sales, business development centers (BDC), customer relationship management (CRM), marketing, advertising, recruiting, and management. The company offers custom solutions, certification programs, and strategies. Dealer Synergy states it has trained over 150,000 automotive sales professionals across 3,500 dealership locations and generated over $1.5 billion in additional revenue for clients over 18+ years of operation.

Dealer Wizard is data mining software serving sales and service departments. It analyzes customer data to surface sales opportunities and deliver customized customer experiences. The platform includes RetentionWizard for converting service customers to repeat buyers, AlertWizard for real-time trade-in alerts, MobileWizard for field access to equity analysis and financing options, MarketingWizard for integrated marketing campaigns, and 360Wizard for operational performance monitoring. The software provides first-party customer data, automated marketing integration, and mobile tools. Dealer Wizard reports clients achieve higher gross margins and incremental monthly sales.

Dealer-FX provides ONE Platform, an end-to-end service lane software for dealership fixed operations departments. The solution covers customer scheduling, service processes, and checkout, featuring an intuitive interface with start-to-finish tracking, a centralized command center, digital MPI with customizable templates, and responsive mobile design. It integrates with Mitchell 1 ProDemand for repair information and Snap-on Electronic Parts Catalog. The service includes support from Fixed Operations Consultants, customer retention programs through Blueprint BDC Consulting and Total Service Marketing, and digital payment options.

Dealer360 provides analytics, compensation tracking, warranty rate optimization, and IT services for automotive dealerships. CompTrackr streamlines compensation tracking for payroll and sales commission management across dealership sizes. The analytics platform offers data-driven insights for dealership operations optimization. Dealer360 also provides IT services including network hosting, helpdesk support, and custom software solutions. The company serves luxury and standard auto dealers with industry-specific expertise.

DealerCX is a customer experience platform serving dealership sales and service departments. It unifies sales and service operations into one system with a single customer record and timeline, replacing multiple disconnected tools. The platform includes AI-driven features such as next-best action guidance, retention signal detection, lead scoring, and data hygiene. It handles lead management, desking, service scheduling, and workflows natively while integrating with DMS platforms, digital retail tools, and communication systems. The platform supports single-location dealerships through multi-store groups.